Frequently Asked Questions

If you have any problem with the site or registration or other, if you don't find your answer below please use the form in the contact section to contact us. We will answer your questions and will help solve your problem within 48 hours. Thank you.



1. I am logged in but my profile is inactive and I can't send any gifts. Why?
This is done for your security. All new profiles require approval by our admin team. Only after approval, a profile is visible to other users. Also interaction on the website is available after that approval process.

2. How can I fill in my profile?
To fill in your profile: log in to your profile and press: 'My Profile' button. When it loads you will see 'Edit your profile' page. Fill in available fields and press: 'Save' button.

3. How can I upload a photo to my profile?
To upload your photo: log in to your profile, then click: 'My Photos' button. You will see a panel which you can use to upload your photos. Click 'Browse' button and choose your photo from your local drive. After choosing a photo, click 'Add' button and your photo will be uploaded pending approval. If you wish to add more photos, just repeat this procedure. Please do not forget to 'Save' changes.

4. My date of birth is incorrect. How can I change it?
If you have made a mistake when giving us your date of birth, do not worry. Log in to your profile, then press: 'My Profile' button. You will see 'Edit your profile' page. Complete your profile and press: 'Save' button.

5. I have changed my profile. Why are the changes not visible yet?
For security reasons all changes to your profile must be approved by our admin team before they go live. Approval process usually takes from several minutes to several hours but it depends on the site traffic and time of the day the changes were made. If your profile has been corrected, you have received an email with the explanation, why your profile has not been accepted in the original form. Our moderators check all profiles.

6. I would like to change my user name(login). How can I do this?
User name is an unique identifier of the user and cannot be changed.

7. I have added a photograph(s) to my profile but the photograph(s) are not visible in my profile.Why?
For security reasons all photographs uploaded by users must be approved by our admin team before they go live. Approval process usually takes a few hours but it depends on the site traffic and time of the day. Polish Hearts has the right to decline photographs without giving a reason(refer to T&C).

8. I have added a photograph description but it is not visible.Why?
For security reasons all changes to your profile must be approved by our admin team before they go live. Approval process usually takes from several minutes to several hours but it depends on the site traffic and time of the day the changes were made. If your profile has been corrected, you have received an email with the explanation, why your profile has not been accepted in the original form. Our moderators check all profiles.

9. How can I delete my profile?
You may terminate your membership at any time, for any reason. Just log in to your profile click: 'My Profile' button and next: 'Delete profile'.

10. I can't log in. I forgot my password. How can I reset my password?
If you have forgotten your password or your password has expired please follow our password retrieval procedure.You can always reset your password and get your user name by clicking: 'Forgot your password or user name?' link which is located on top right corner of the site(just below a login panel).

11. What is a Premium account?
Premium account gives you the opportunity to communicate with other Polish Hearts users securely. Receiving messages is free for all Polish Hearts members regardless of which type of account they have. So you can be sure that your messages will be sent and read. You can also become a VIP member. VIP is a special account which allows non-Premium users to reply to your messages.

12. Why do I have to pay?
Premium account holders can exchange contact details in a safe and secure environment. Revenue enables us to reach a larger audience through advertising campaigns in various media. The fee also allows us to develop and improve our service by adding new functionalities which improve your user experience. Additionally, thanks to financial resources we are able to employ professional moderators who accept profiles and ensure the safety of our users. If you have a problem, you can send us a message at any time. Our admin team solves problems 7 days a week and in a maximum response time of 48 hours. We give you confidence that you will find genuine users on Polish Hearts. You can find thousands of female and male lonely hearts looking for love on Polish Hearts. Polish Hearts provides a service which has created thousands of happy relationships. We regularly receive e-mails from our happy and in love users.

13. How can I pay for a Premium or a VIP account?
You can pay for a Premium or VIP account by any major credit/debit card, online bank transfer and via Skrill. To pay: log in to your profile on Polish Hearts. When you attempt to send a message, you will be taken to the payment page. Alternatively: press "Buy Premium/VIP" button which is located in the main menu. You will be redirected to the payment page on Polish Hearts. Choose your method of payment there by clicking on the appropriate button.

14. Are my credit card details secure?
Payment system on Polish Hearts is operated by respected and world knowned companies such as MoneyBookers or Gate2Shop. Your card details are protected by highly developed encrypted security systems and your payment is 100% secure.

15. I haven't got a credit/debit card but I have a bank account. Can I pay with the bank transfer?
You can pay for Premium or VIP account by online bank transfer. To pay: log in to your profile on Polish Hearts. When you attempt to send a message, you will be redirected to the payment page on Polish Hearts. After choosing a bank transfer as a payment option, you will type in your details on the secure payment page. At the end of the process, you will receive the instructions on how to make the bank transfer. CAUTION: Please, make a note of the "REFERENCE NUMBER" which you get in the process. If you fail to give us wrong reference number, your account will not be activated.

16. I have made a bank transfer. Why is my account not active?
Please note that if you choose bank transfer via Gate 2 Shop operator, it might take up to 10 working days to complete your payment. This is due to your bank routine.

17. What is a CVV number?
Please note that a CVV and CVV2 are the last three digits at the back of your card, very close to the white bar where you can see your signature.

18. What is a VIP account?
You will be able to add someone to your private VIP guest list and they can talk to you even if they haven't paid for a Premium account. It is very easy to use: you just add selected user to your VIP list by clicking:'Add to VIP list' button on user's profile. We will notify this user that he or she can reply to your messages or send you new messages even if they do not have a Premium account.

19. I am on a VIP list. Why I can't send messages?
Please log out and log in to your profile once again. The possibility to send messages should appear immediately.